Tricare South was smooth as butter. Tricare East is painful.
They are my secondary and the service is sad. I have been trying to get claims paid since January.
Each month I resubmit them, I am assured they are going to be processed. When I follow up "oops, they were kicked out, we will resubmit" I spend another hour on the phone getting them resubmitted only to go through the same cycle again in 30 days.
Since they can't seem to pay as a secondary I thought I would just quit my primary but I see the pain others are having with them as a primary and I am having 2nd thoughts now.