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TRICARE West has changed contractors again. Normally would pay annual fees in Sept.

This year- was only able to pay for the last 3 months of the year while they transitioned to the new provider. Billing statement recently arrived in the mail. Would love to mail in a check and have all this taken care of. Same way I prefer to pay many other bills.

TRICARE billing statement says- "Checks are not accepted..." Called Pay by phone 1-84*-866-**** to pay with credit card. Sorry system is down & we cannot accept payments. "There will be a grace period after the first of the year for payments." You mean this system might be down for weeks to come?

Yes. Still not enough undeclared/unwon wars to get it right.

Reason of review: Problems with payment.

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TRICARE West has changed contractors from United Health Care to Heath Net Federal Services.Having returned last year from several years overseas I was rudely introduced to the complexities of the administration of TRICARE in the West region. After some extremly frustrating actions getting payments in order I unfortunately assumed I was on a road to success.I was paying UH by EFT.

I was not aware of the change to HNFS until late Jan 18 when I received a delinquent bill. I EFT't full payment the first week of Feb.On 27 Feb I received a letter from HNFS starting "We are unable to accept your recent.......payment of $72.27......". A check was returned.2 poor customer service problems arise.1/ The person returning this check is not customet focused. Why would he refuse payment and not just apply it to the account and then send a more pleasent comment.According to that person I did not comply with policy.This make no sense at all.2/ Although not aware at that time I have since reviewed that policy.The first sentence under "Pay My Bill" is "After your first payment, you must pay all of your enrollment fees and monthly premiums automatically by:.

Allotment.

Electronic funds transfer. Debit or Credit Card "This was a first payment and it was an EFT.Incompetence and poorly written policy cause harm to those that are entitled to supportCleary there was a no or a very poor handoff from UH to HNFS but the focus should be on taking care of people.This was a no brainer action and HNFS failed.

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