Lynn B Bnu

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Verified Reviewer

Supervisor outright lied as to med delivery. A medicine I cannot go without

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I was told my medicine would be here mon the 7th by a supervisor. Medicine I need daily. Yet then was told after calling. He put in 3-5 days. So I have yet to receive the meds I needed yesterday.
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Pros:
  • Price
Cons:
  • Out of meds before needef

Preferred solution: Deliver product or service ordered

User's recommendation: Forget using tricare med is continually delayed

Sylvia B Tit

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Verified Reviewer
| map-marker Irving, Texas

Upset parent

If I could do negative stars I would. This company just plain out sucks *** I don't understand how THIS is the type of health care our military personnel is offered.

They deserve soon much better that this. My daughter had to get surgery for her endometriosis and she literally had to fight to get her surgery approved. On the day she was going to get surgery while in the hospital bed with her iv in and ready to go they decided to call her and tell her they weren't going to approve it anymore that it wasn't a necessary procedure! Strike one!!

Now my daughter fractured her knee Dec 17th its now Jan 2nd and has yet to be seen by the orthopedic because the insurance company denied the first approval since it was from an urgent care and not her pcp. It's freaking stupid if you're hurt you should be able to go and get taken care of regardless of who is available to see you.

She has to wait till the 10th now almost a whole month with a fractured knee and no proper care whatsoever. How is this right???

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User's recommendation: Don't do it find insurance else where

Sam D Wqg

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Verified Reviewer
| map-marker Rockwood, Tennessee

Can’t login Express scripts . Can’t receive 6 digit code

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Updated by user Nov 06, 2023

Can’t log into Express scripts or tricare.

Original review Oct 30, 2023
Cant open account. Cant receive 6 digit code. Sam Doughty. I need my prescriptions. Thanks Sam Doughty.
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User's recommendation: Don’t

Anonymous
map-marker Seattle, Washington

Tri-Care New Practice of Double Co-Pays Per Visit

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I have been receiving two bills for each visit to my In-network Provider--one is a provider charge and one is a facility charge. Tri-Care on the EOB shows I owe a co-pay for each of those items, but it is only one visit.

I spoke with my provider and Tri-Care says they are required to have the bill separated for the provider and facility and that Tri-Care determined I have to pay a co-pay for each bill even though it is a single visit. This issue started about 18 months ago and I have been unable to get it resolved with numerous calls and inquiries.

One Tri-Care representative I spoke to basically told me the practice is legal. Prior to 18 months ago--there would be 2 bills but I was only required to pay 1 co-pay.

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User's recommendation: Predatory billing practices

Komasquin L

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Verified Reviewer
| map-marker Salt Lake City, Utah

Horrible customer ser

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They stole my deposit Econo Lodge Has not tried to resolve this issue in any way, I have refused to stay there and encourage others not to as well they thrive in stealing from people and. Intimidating, ever stay there if u do not want to be robbed
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User's recommendation: Stay away from this place they will robbe u

Anonymous
map-marker Cranston, Rhode Island

Worthless Website

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I am a Tricare Select eastern region member. My spouse is on Tricare Select.

I went out on the website and searched for doctors within 40 miles for back pain. The websites recommended top 5 either did not treat spinal orthopedic issues or the clinics did not treat those issues at that location. Further search revealed doctors that were over twice as far as indicated by the search. Even more frustrating was when I called several of the clinics or doctors they were NOT networking providers.

Over 40 min spent just researching to find a doctor. What is the purpose of the website?

Horrible form or customer service that gives the facade of lots to choose from. I really do not expect much considering I do not believe they care.

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Carie M
map-marker Mustang, Oklahoma

Poor coverage when turning 65

I have had Tricare for years. I will turn 65 this month and have not had the appointment with SSA to enroll in Medicare A&B. Because my SSA appointment is past my birth month, Tricare has stopped all health coverage. A person has 3 months before the birth month, the birth month, and 3 months after the birth month to enroll in Medicare. But, I guess Tricare doesnt care about the timeline to enroll. It just stopped all coverage. Why cant Tricare Select continue until I am enrolled? You are seriously stopping coverage? Unbelievable!
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Preferred solution: Health coverage that I am currently paying for and entitled to have.

Frederick K Mbk

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Verified Reviewer
| map-marker Elkhart, Indiana

Horrible Insurance

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Every time you go on active orders you have to pay 2 months in advance to get back on Tricare reserve select. Tricare blames DEERS, DEERS blames Tricare.

Since neither communicate back and forth, they are both horrible. Lost insurance again because DEERS told Tricare I was on active order (which I was not), Emailed DEERS and Tricare my revocation of orders, had confirmation email doing it. DEERS was updated, Tricare did not, now I had to pay 1.5 months of back payment plus 2 months of "pre pay".

Wouldn't work with me but family has to have insurance, so I guess its a month of *** poor quality food for family so Tricare can continue its retarded practices. I wish I didn't need Tricare, they are horrible, I DO NOT recommend them to anyone!

View full review
Loss:
$916
Pros:
  • When it works its fine
Cons:
  • Frequesnt issues between deers and tricare

Preferred solution: I don't want to talk to Tricare ever again, they wont help, I don't ever want to hear them say again, "thank you for your service".

User's recommendation: DO NOT USE TRICARE!

Anonymous
map-marker Chicago, Illinois

Impossible service

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They are a shame and are worse than the VA. Under the Biden Administration they wont cover medical or medications
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User's recommendation: Avoid at all cost

matt j Kjx

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Verified Reviewer
| map-marker Saluda, North Carolina

Medicare part D I am retired on Medicare and Tricare is my prescription provide.

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TRICARE will not provide the best quality medication--only the cheapest. There are much safer drugs for my condition. TRICARE insist that I take a drug---and this is from the drug manufacturers website "PEOPLE HAVE DIED DUE TO THIS MEDICATION" My medical condition is not life threatening but the medication they want me to take can possibly kill me!
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Preferred solution: Deliver product or service ordered

User's recommendation: I am going to look for another PART D provider--will probably cost more--but at least I will be still breathing

Charles G Yfp

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Verified Reviewer

Trying to obtain tri care wallet cae

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Your system sucks, on site after the other cannot get me what I wanted. Six count them six live humans unable to help me - WTF?
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Preferred solution: excellent customer service instead of computer recordings and people who do not know what they are doing. Now this Effen site is telling me my e-mail is incorrect. Is there no end to Tri Care's incompetency?

John B Mtp

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Verified Reviewer

Couldn’t afford it when I need it the most

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spent 21 years in the military and was promised Tricare for life. Yearly amount went from $400 to $10,000 annually. A false promise the US Government made to all retired military. It was NEVER about taking care of the troops, instead it was/is a scam by the medical companies (healthnet). I worked for Healthnet and was Fired, because I was a male. A VP of healthnet came to Sacramento specifically to fire Male Employees (said Healthnet was a PINK Workforce). Barbara Himmelburg Was one of two the VPs. Now they made Tricare unaffordable. To kill old Vets who served!!!
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Loss:
$50000
Pros:
  • Non existent

Preferred solution: Let the company propose a solution

User's recommendation: Don’t serve in the military and Avoid Healthnet

David S Fnu

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Verified Reviewer
| map-marker Oak Harbor, Washington

Turned 65, now I can’t see my primary care because I was disenrolled

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I dont seek medical care often, I turned 65 6 months ago, twisted my knee last week and found out I cant get in to my primary care, they say call Tricare for life, who then tells me to call my old primary care, who tell me they dont handle enrollment, and I need to call Tricare for life, round and round it goes, not their job.
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Pros:
  • Service staff

Preferred solution: To see the doctor

1 comment
Brande Tnc

They kicked me completely out of their system at Walter Reed when I turn 65, without giving me any kind of notice. I only found out about 6 months later when I tried to make an appointment.

Now, they are making me pay an extra $160/mo for Medicare B, on top of the annual Tricare Prime premium I still have to pay to keep my wife & kids on, all so I can receive this inferior TFL coverage. TRICARE For Life truly sucks!!!

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William P Rdf

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Verified Reviewer

Tricare Reserve Retirement Delay

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Tricare Reserve Retirement Delay

I referred 9 APR 2018. My retirement letter was dated 3 Jul 2019.

1 year 3 months after I retired. After repeated call to ARPC, DEERS, visits to pass and ID and could not get a retired ID because it still had me as active reserve. I called Humana and told them. "We cant change it unless its correct in DEERS.

I finally had a admin friend dig and get a screen shot of my retire orders a year later! I never received them vie email, certified mail etc....Si I have been trying for 3 years to change my status to reserves. I have called the JAG and they are working. Then I get a letter from Tricare that I owe $43,018.90 in 7 days basically or I will be dropped.

What Ret. Lt. Col. has that kind of dispensable money?

I need to disputed this because it was ARPC/DEERS/TRICARES fault they wouldn't make the change.

So I want this issue under investigation until the JAG has don't a full review. This is how our servicemen and women are treated to an obstructive beuaracacy?

I have all email trails and letters if needed, I need this rectified ASAP.

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Loss:
$43

Preferred solution: Price reduction

Anonymous

SERVICE ZERO

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THE MILITARY HAS NEVER BEEN KNOW FOR GREAT SERVICE BUT TRICARE FLAT OUT SUCKS 60 PLUS SENIOR .......
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User's recommendation: GET THESE IDIOTS IN CONGRESS TO GET A NEW TRICARE CONTRACTOR PERIOD

1 comment
Guest

What exactly is the issue?

Anonymous
map-marker Daphne, Alabama

Poor service

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Trying to sign up my wife for Tricare and the operator on the phone was going around in circles with questions. (Tiffany) Until finally she just hung up mid way there the process.
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User's recommendation: Recommend a different region

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